Refund Policy

A legal disclaimer

Due to the nature of our products — which are sold strictly for laboratory research, testing, and educational purposes only — True Root Solution does not accept returns or provide refunds under any circumstances.

All sales are final once an order is placed.

This includes (but is not limited to):

• Customer error or change of mind

• Product dissatisfaction

• Shipping delays caused by the carrier

• Lost, stolen, or damaged packages

• Temperature exposure during transit

• Incorrect shipping information provided by the customer

By completing a purchase, the buyer acknowledges and agrees to these terms without exception.

If you have concerns about an order, product, or shipment, please contact us at:
📧 truerootsolution@gmail.com

We are committed to supporting legitimate research facilities with clear communication and professional service.